If you, or your end customer has received a faulty product, contact us via e-mail and include the following to submit a claim:

- Order number from Mystudio or your 13 digit order number from Shopify (Note that 4-digt number is not enough)

- Submit clear photos of the full garment and close up photos of the issue 

- Product name (if your order has more than 1 product

- Clear description of the issue(s) with the product or print


If we deem the item faulty, we will attempt to deliver a replacement for the faulty item. If a redelivery is not possible, you will be provided a full refund of the price of the product. We will attempt to refund the applicable amount using the same method used to make the payment. If your payment method is invoice you will receive a credit note that can be deducated for your next transfer.

If you have detected products that are subject to IP infringement, please reach out to us at info@creatorstudio.com.

How do I inform Creator Studio about IP infringement? 

Content Guidelines

Creator Studio operates a print on demand business model. This means all products are produced upon request when you place an order with us and the product is customised according to your specification. Therefore we do not offer withdrawal of your purchase and general returns. If your received product is faulty or damaged, please contact our customer service.

Creator Studio Return policy

Returns & Claims

If you experience any problems with your order(s) please contact us at info@creatorstudio.com

Creator studio

How do I report an issue with ordered products?

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