
WooCommerce shops require billing information to process an order and do not explicitly ask for shipping information while creating an order.

This hinders our platform from fulfilling orders that are missing or have an invalid shipping address.

Make sure the order address consists of the following fields:


If the ‘order.created’ event from WooCommerce does not send shipping details or has invalid shipping details, we will not be able to process/fulfill that order in our system.




If we encounter the above scenario for an order, we will return OrderStatus as ‘FAILED’,and the ‘FAILURE_REASON’ and ‘error.message’ as the metadata information. We will then close that order in our system.



When you receive the OrderStatus as ‘failed’ for a specific order, you may need to contact your respective customer and inform them about the missing/invalid details provided via metadata, as explained above.

The customer will then have to place a new order with the correct shipping details.


Firstly, make sure you have created a MyStudio account and added your business details.




 Brands > Your brand > Store.

1. Navigate to "Brands" in the Navigation Bar:
Click on "Brands" located in the navigation bar of Creator Studio. This is your gateway to managing and connecting your brands.
2. Select Your Brand:
Find your brand in the list displayed. Click on it to access the brand details.
3. Access the "Store" Tab:
Once you're in the brand details, head to the "Store" tab. This is where you'll initiate the connection process.

 Connect with Shopify> Connect store > Complete connection.

1. Click "Connect with Shopify":
Within the "Store" tab, you'll find the "Connect with Shopify" button. Click on it to begin the integration process.
2. Enter Your Shopify Store URL:
You will be prompted to enter or copy & paste the URL of your Shopify store. Provide the accurate URL to ensure a successful connection.
3. Click "Connect Store":
After entering the Shopify store URL, click on the "Connect Store" button. This will redirect you to Shopify.

4. Install Creator Studio App on Shopify:
While on Shopify, install the Creator Studio app. Follow the on-screen instructions within Shopify to complete the installation.

5. Return to Creator Studio:
Once the app is installed on Shopify, return to Creator Studio. Your store is now connected!
6. Assign Brands to Your Store:
Proceed to the next step where you can select the specific brands you want to assign to this connected store.
7. Click "Complete Connection":
Once you've made your brand selections, click on "Complete Connection." Your store is now connected, and the assigned brands are integrated.


Connecting your Shopify store

Shopify

When you have launched your brand in MyStudio and connected your Shopify store, you can start your sales though your Instagram, Facebook, Tiktok and other accounts. Read more about how to set this up with Shopify here:

(https://www.shopify.com/facebook-instagram)

Connect Instagram, Facebook & Tiktok through your Shopify store

External Connect is an API integration that allows you to connect to our global print and fulfilment services with your existing store. 

API is the acronym for application programming interface — a software intermediary that allows two applications to talk to each other. APIs are an accessible way for developers to build integrations that extract and share data within and across organisations.

It is currently in Beta so please get in touch with us (

) if you would like to get started or find out more.

You can read more about our API integration 

What is External Connect?

External Connect

Connect Store

Everything you need to know about integrating your e-commerce store with Creator Studio.

Creator studio

How to handle orders returned with “FAILED” OrderStatus?

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