Once your order is ready to be shipped you will receive your tracking via email. Some shipping companies might also notify you via app notifications SMS or e-mail.

If a customer has ordered through your webstore connected to the MyStudio platform, the customer will receive an email with tracking information once the order is ready to be shipped. In some countries the postal company will send additional tracking information via their own systems though email or text message.

Please note that during the Christmas and New Year holidays at the end of 2024, there may be delays in our standard fulfillment times displayed below. Our fulfillment hub will be closed on the following dates based on your location:

 December 24–26, 31, 2024, and January 1, 2025

Orders will not be processed on these dates. Delivery times may also be impacted to some extent due to the high volume of holiday shipments. We appreciate your understanding during this busy season.

Our aim is to fulfil your order from the printing location closest to you. By doing so we do our best to shorten the delivery time.

As soon as we get your order it is routed to a production facility that meets your specific order's requirements. The order is then picked, processed and packed within 1-3 business days.

Your parcel then begins its journey once it been picked up for delivery by one of our shipping partners. If your order isn’t finished in time for the daily pick-up it will be picked up the next business day.

Business days, including production time, shipping time and customs handling.

 Delivery times are approximate and may be subject to unforeseen delays. In some cases, parcels may arrive earlier than stated. Creator Studio cannot be held responsible for courier errors or delays once an order has left our production hubs. If you feel your delivery has been misplaced or is taking longer than expected, please contact us directly.

How long is the delivery time?

Learn how to handle orders and how shipment works.

Shipping

Creator Studio will invoice the shipping costs to the Creator. Shipping is calculated based on products ordered and destination. Any import duties and customs administration cost will be directed to the end-customer.

How does shipping work if I sell through an e-store connected to Creator Studio?

We currently have local printing hubs in the US, EU and UK, and ship globally from one of our EU hubs. We are constantly working with expansion to be able to open new local hubs in new markets. Our mission is to have printing hubs as close to the end customer as possible.

Where are the print hubs located?

Shipping costs are calculated per order and is based on the contents of each parcel and the destination country. We have a flat rate for our products, where lighter garments cost less and heavier garments cost more, and each additional garment increases the total cost slightly.

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How can I track an order?

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