I am a non-US-based Creator who sells to the US. What's the impact of the pause of the US print hub?

Starting February 23, 2025, a pause of our print hub in the US will be introduced, due to challenges with our US print operator and ongoing supply chain issues. 

For you as a non-US-based Creator with a webshop connected to Creator Studio’s platform MyStudio, orders to your US customers will be fulfilled from our facilities in the Czech Republic and shipped to the US.

We are actively working to resume operations with a local print operator in the US and will keep you updated as soon as the situation is resolved.

Updated shipping times for US orders are 9-12 business days. Shipping prices will not increase as a result of this change.

What should I update in my Shopify or WooCommerce shop?

In order to keep your terms in your online stores up to date, please make sure to update your shipping terms to include the new delivery times as well as to inform your US-based customers that orders are fulfilled from the Czech Republic. Please also notify your US customers that sales tax is excluded and may be charged upon delivery.

Are there changes of my operational process with Creator Studio?

When shipping from the Czech Republic, you will have access to the same assortment line as in the EU, which is more comprehensive than the original US assortment line. This means more products can be enabled for your US customers.

Creator Studio will pause invoicing in USD and instead include your sales transactions in the US on your EUR invoice and charge you in EUR.

If you have any questions, feel free to contact us at info@creatorstudio.com. Our team is here to assist you.

Our aim is to fulfil your order from the printing location closest to you. By doing so we do our best to shorten the delivery time.

As soon as we get your order it is routed to a production facility that meets your specific order's requirements. The order is then picked, processed and packed within 1-3 business days.

Your parcel then begins its journey once it been picked up for delivery by one of our shipping partners. If your order isn’t finished in time for the daily pick-up it will be picked up the next business day.

Business days, including production time, shipping time and customs handling.

 Delivery times are approximate and may be subject to unforeseen delays. In some cases, parcels may arrive earlier than stated. Creator Studio cannot be held responsible for courier errors or delays once an order has left our production hubs. If you feel your delivery has been misplaced or is taking longer than expected, please contact us directly.

In the US, we currently only fulfil online store orders for non-US-based creators. We cannot serve US-based creators at the moment. Read more information 

How long is the delivery time?

Learn how to handle orders and how shipment works.

Shipping

Creator Studio will invoice the shipping costs to the Creator. Shipping is calculated based on products ordered and destination. Any import duties and customs administration cost will be directed to the end-customer.

How does shipping work if I sell through an e-store connected to Creator Studio?

We currently have local printing hubs in the EU, in Czech Republic and in the UK. From our EU printing Hub we ship to approximately 200 countries, while our UK print hub supplies customers in the UK.

We are working with expansion to be able to open new local hubs in new markets. Our mission is to have printing hubs as close to the end customer as possible.

Where are the print hubs located?

Shipping costs are calculated per order and is based on the contents of each parcel and the destination country. We have a flat rate for our products, where lighter garments cost less and heavier garments cost more, and each additional garment increases the total cost slightly.

Creator studio

Impact of the operational pause of US print hub on non-US based customers selling to the US

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